The above image appears on every page within my catalogue, and this is the place where you can either agree or disagree with it. Feel free to comment on any aspect of the transaction, from finding the items in the catalogue, to placing and receiving the order. This information can then be used by others to judge the performance of The Canal Shop Company.
This is a family friendly site, so the comments will be moderated, but only to make sure that unnecessary language, junk and blatant advertising doesn’t get on the blog.
195 Replies to “Service Feedback”
Leave a Reply
You must be logged in to post a comment.
First time that I’ve used this site. Ordered a canal guide yesterday lunchtime and it arrived this morning and cheaper than advertised – cant fault that for service can you ?
We have used Neil’s emporium a couple of times before and, as usual, our latest purchase of brass plaques arrived overnight and with a reduction in the postage!
Thanks very much Neil for the really excellent service !
Bought plaque and book and both arrived the next day. They were gifts for a friend who is in the process of refurbishing her first canal boat. Both gifts went down exceptionally well. Thanks for an easy transaction and I will no doubt be re-visiting at Christmas!
Very fast efficient service, also cheaper postage than quoted, many thanks. RTH.
I forgot…. the refund of a share of the postage was appreciated. It just shows the integrity of your business model and practice. Thanks.
We were visiting in London for just a short while. It was great that our items shipped so quickly in spite of the holiday. Thanks for the prompt service. William Betts
So rare to get exceptional service these days, but Neil, you cannot be faulted – Great book, delivered super fast, refund of postage balance and, most importantly, a GENUINE concern to deliver a great overall experience.
Cannot recommend this site highly enough and wish Neil all the best with its future success.
Simon
Brilliant prompt service from Neil, reduced postage too(very honest) My husband is delighted with the quality of the items sent. Thankyou
Second time I’ve bought from this website, and second time I’ve received absolutely superb service.
All other website that sell anything, not just canal orientated stuff, should take a lot of leaves from Neil’s book.
Big thank you once again
Hope to see Ely on the cut.
Cheers
Martin
Nb Florence
An excellent service. Goods arrived as promised and cheaper than planned.