The above image appears on every page within my catalogue, and this is the place where you can either agree or disagree with it. Feel free to comment on any aspect of the transaction, from finding the items in the catalogue, to placing and receiving the order. This information can then be used by others to judge the performance of The Canal Shop Company.
This is a family friendly site, so the comments will be moderated, but only to make sure that unnecessary language, junk and blatant advertising doesn’t get on the blog.
195 Replies to “Service Feedback”
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How amazing is that – the order arrived next day, most impressive, and I now look forward to completing the Falkirk Wheel. Why are your kits etc. not on sale in the Tourist Info offices in Scotland? We would have bought from there if possible.
Hi Carol, I am not the manufacturer of the cross stitch kits, I am only a retailer. You would have to ask the tourist offices themselves. Personally, I’m glad they don’t sell them 🙂
Neil
First website we looked at. We were able to find everything we looked for on website.
Fast service with next day delivery. Good prices. Great communication.
Many thanks. Will visit again!
Fast, efficient and friendly.
Brilliant!
First time I’ve used the shop and I have been very impressed with the service. Fast response to queries, and regular friendly and useful communications throughout.
Thanks very much.
A very friendly website and personal service. My order came the next day, so efficient too. You even reduced the postage charge when it costed you less. Excellent.
Excellent service which I would receommend to anyone wishing to purchase canal and river items. Good website which is clear and easy to navigate unlike some of the canls and rivers!
Also appreciate postage was less than quoted.
I couldn’t figure out the instructions due to being an old bag with bad eyesight – the assistance was almost instantaneous and easy to follow; Neil is unfailingly excellent when it comes to communication and assistance. My T shirt arrived the day after it was ordered (as did the earlier order) and is superb; thank you very much, see you next time.
very fast and efficient service, had email yesterday to say order would arrive today and it did. thank you very impressed
Fantastic service, with a honest reduction in the postage, and a very, very quick delivery time.
Along with a friendly email to let me know when the plaque was posted and when I would expect it.
Superb service.
Many thanks
Excellent and prompt service. Thank You. A site to remember.