The above image appears on every page within my catalogue, and this is the place where you can either agree or disagree with it. Feel free to comment on any aspect of the transaction, from finding the items in the catalogue, to placing and receiving the order. This information can then be used by others to judge the performance of The Canal Shop Company.
This is a family friendly site, so the comments will be moderated, but only to make sure that unnecessary language, junk and blatant advertising doesn’t get on the blog.
195 Replies to “Service Feedback”
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Excellent service, 10/10
Excellent map – very prompt dispatch – great service. many thanks. Peter
First time I have ordered from here, the items arrived very quickly & well packed, so will definately use again in the future. With thanks.
Great website. Goods arrived day after ordering. Good quality goods and kept informed. Wonderful service. Would recommend highly.
hello Neil,thankyou very much for the brass plaque,my friend Andy lives on the kennet canal at newbury,it was recently his birthday and he was well chuffed with it,thanks again, gillian
Excellent service, excellent map. The experience was like shopping in a friendly local shop. Thanks
Order placed Friday morning; order acknowledged by email @ 11:20 AM
Despatch email sent @ 16:56 PM
Goods received Saturday morning.
Amazing! (especially that First Class Post actually got here the next day…)
Thank you for such amazing service – 110%!
Placed my order it arrived when it said it would, first class friendly service. Thank you will shop again.
Ordered the Leeds and Liverpool Canal Map late one evening and it arrived far quicker (and cheaper!) than expected. This time next week I’ll be walking the Rufford Marina to Burscough stretch. Only about 3 miles I know but you haven’t seen the chaps I’m walking with – it’s a bit like ‘Last of the Summer Wine’ goes rambling. Great map and great service from Neil!
Thanks …
Thank you so much for my wonderful jigsaw. I ordered it late last Thursday & it arrived 8.30am Saturday morning!!!!! What a wonderful service you give. This will be a lovely gift for my partner.
Aileen Freeman