Terms and Conditions of trading with The Canal Shop Company

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Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs The Canal Shop Company’s relationship with you in relation to this website.

The term 'The Canal Shop Company’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

a) the content of the pages of this website is for your general information and use only. It is subject to change without notice.

b) neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and / or be a criminal offence.

This website includes links to other websites. These links are provided for your convenience and to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

a) you may print or download to a local hard disk extracts for your personal and non-commercial use only.

b) you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

About Us

We are a small family run business and would like you to be totally satisfied with the purchases that you make, and the service that you receive. If you have any complaints, suggestions, comments (or even praise), then please email us at Orders @ Canal Shop

None of the following terms and conditions affect your statutory rights.

Making A Purchase

Browse through the catalogue and click the "Add to cart" button for any items that you wish to buy. After you have finished shopping, click on "Checkout" and you will be asked for a few details that I need to be able to process the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

For UK orders, you can choose between :

Royal Mail First Class
Royal Mail Second Class
Royal Mail Next Day Delivery
Courier - DPD Local
Yodel
Collect in person from our unit in Kettering (by appointment)

At our discretion, we may use a courier service if we feel that is more appropriate. Use of a courier service will not affect any charges made for shipping.

If the courier service is unable to deliver to you and the order is returned to us then you will be liable for either the initial postage cost if you choose to cancel the order or for further postage costs if you choose to have the order delivered again.

Royal Mail Standard Airmail is used for all overseas orders.

The shipping charge is worked out on the weight of the items. As the weight of items can vary (brass plaques especially), the charge you see will be the maximum charged. If the weight is significantly lighter,or the item can be sent as a large letter, then I will alter the amount downwards. You will never be charged more.

IMPORTANT INFORMATION FOR CUSTOMERS IN THE EUROPEN UNION

DUTIES AND TAXES

Customs fees, duties and taxes may be applied to parcels travelling outside of the UK. This will depend on the value, the item(s) and the purpose of shipment. We are not experts in the VAT systems in 27 countries and you may need to take local advice.

All parcels sent outside of the United Kindom are Delivered Duty Unpaid. This means any customs duty owed will very likely need to be paid by the recipient.

Customs officials will contact the recipient for payment if there is any duty owed, and this will need to be paid before the parcel is released.

Parcels will be held by customs until payments are made. Any payments not received may result in parcels being returned or in some cases destroyed.

Delivery Schedule

All items are normally sent within 1 working day of receipt of the order. We will endeavour to email you to let you know when your order is posted but that is not always possible

Back Orders

If any of your items are temporarily out of stock we will back order for you. You will always be emailed with the estimated re-stocking date and the option to cancel your order if you would rather not wait.

Post and packing charges will never be more than that quoted at the time of the initial order, unless extra items are ordered to be sent with the back order.

Tax Charges

As we are registered for VAT in the UK, we do not apply VAT charges to goods sent outside of the UK.

Credit Card Security

We use a PCI-DSS Level 1 compliant card processing company called SellerDeck Pay (which is powered by ClearPay) to process our card transactions.

We are never able to see your card details or store them on our systems.

Guarantee

We would hope that you are 100% satisfied with any product that you order. If you are not, or anything arrives damaged, then please let us know so that a replacement can be sent or a refund made.

Under the terms of the Consumer Contract Regulations you have the right to cancel the contract to buy goods from this site, provided that notification is given in writing or by email (details in "Reaching Us" below) within 14 working days of receipt of the goods. This right does not cover magazines or video recordings unsealed by yourself or any items that are personalised for you.

After sending notification that you wish to cancel the contract, please ensure that the items are returned to us in good condition and at your expense, and a full refund of money paid to The Canal Shop Company will be made as soon as possible and within 14 days. Proof of posting is not proof of delivery.

Reaching Us

If you need to contact us for any reason, please use one of the following methods:-

email - Orders @ Canal Shop
phone - 01604 931039
write - The Canal Shop Company, Unit 2, First West Business Centre, Linnell Way, Kettering, NN16 8PS, United Kingdom

Privacy Policy

The only information that I collect from you is that which is needed to process your order, (name, address, phone number and email address).

Unless you wish to be notified of future additions to the catalogue, the only emails you will receive from me will concern your current order.

I will never disclose order or customer details with any third party.

Cookies are used on this shopping site for two reasons, one to keep track of the contents of your shopping cart once you have selected an item, and the other is for the "Remember Me" facility, so that you do not have to type in your details each time you order. The "Remember Me" facility is optional.Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

If any item that you have ordered arrives faulty or damaged, please email us with the details. A replacement will be sent usually within 24 hours of receipt of the email. Packaging and postage to cover the cost of the returned item will normally be enclosed with the replacement.

If you wish to return any items covered by the Distance Contracts Regulations, then please email within 14 days of receipt of the item that you wish to return the item. Please ensure that the item is well packed and return the item at your cost. The cost of the item will be returned to you within 14 days.